SHOPPING INFORMATION

1. How long does delivery take?

Orders are typically delivered within 3–7 business days, depending on your location.

2. Do you offer nationwide shipping?

Yes, we deliver across Pakistan through our trusted courier partners.

3. How can I track my order?

Once your order is shipped, you'll receive a tracking number via SMS or email to monitor its delivery status.

4. How much does shipping cost?

Shipping charges are calculated at checkout. We may also offer free shipping on selected orders and promotional campaigns.

5. What should I do if my order is delayed?

If your order hasn't arrived within the expected timeframe, please contact our support team with your order number, and we'll assist you promptly.

PAYMENT INFORMATION

1. What payment methods do you accept?

We accept Cash on Delivery (COD), bank transfers, and selected digital payment methods.

2. Is Cash on Delivery available?

Yes, Cash on Delivery is available for most locations across Pakistan.

 

3. Is it safe to pay online?

Yes. All online payments are processed through secure and encrypted payment gateways to protect your information.

 

4. When will my payment be confirmed?

Online payments are usually confirmed within a few minutes. Bank transfers may take additional time depending on your bank.

 

5. What should I do if my payment fails?

If your payment is unsuccessful, please try again or use a different payment method. If the issue continues, contact our customer support for assistance.

Return & Refund

1. What is your return policy?

We accept returns within 7 days of receiving your order, provided the item is unused, unwashed, and in its original condition with all tags attached.

 

2. Which items are not eligible for return?

Items that have been worn, washed, damaged, altered, or purchased during final clearance sales are not eligible for return.

 

3. How do I request a return?

Simply contact our customer support with your order number and the reason for the return. Our team will guide you through the process.

 

4. When will I receive my refund or exchange?

Once your returned item is inspected and approved, your refund or exchange will be processed within 5–7 business days.

 

5. Who pays the return shipping cost?

If the return is due to a defective, damaged, or incorrect item, we will cover the return shipping cost. For all other returns, the customer is responsible for the return shipping charges unless stated otherwise.