Effective 7 August 2026

Refund and returns

Seven days to change your mind, forty eight hours to report a fault. Here is exactly what we take back, who pays the courier and how long a refund takes.

On this page

Returns

We accept returns within 7 days of receiving your order, provided that:

  • The item is unused, unwashed and unworn.
  • The item is in its original condition with all tags attached.
  • The product is returned in its original packaging.
  • A valid proof of purchase or order number is provided.

Items returned that do not meet these conditions may not be eligible for a refund or exchange.

Non-returnable items

The following cannot be returned unless they are defective or incorrect:

  • Items marked Final sale or Clearance
  • Gift cards
  • Customised or personalised products
  • Undergarments or intimate apparel, for hygiene reasons
  • Products damaged through misuse or improper care

Exchanges

We offer exchanges for:

  • Incorrect size
  • Wrong item received
  • Defective or damaged products, reported within 48 hours of delivery

Exchange requests are subject to availability. If the item you want is unavailable, we may offer a refund or store credit.

Damaged or incorrect items

If you receive a damaged, defective or incorrect item, contact us within 48 hours of delivery. To help us resolve it quickly, send:

  • Your order number
  • Clear photos of the product
  • Photos of the packaging, if relevant
  • A brief description of the issue

Once verified, we will arrange a replacement, exchange or refund at no additional cost.

Refunds

After we receive and inspect your returned item, we will tell you the status of your refund. If approved:

  • Refunds are processed using the original payment method wherever possible.
  • Processing times vary depending on your payment provider or bank.
  • Delivery charges are generally non-refundable unless the return is due to our error or a defective product.

Return shipping

  • Customers are responsible for return shipping costs unless the item is defective, damaged or shipped incorrectly.
  • We recommend a trackable service, as we cannot guarantee receipt of returned items without tracking.

Order cancellation

Orders may be cancelled before they are processed or shipped. Once an order has been dispatched it cannot be cancelled and must follow the standard return process.

Sale and promotional items

Items bought during promotional sales or with discount offers may be eligible only for exchange or store credit, unless stated otherwise at the time of purchase.

Contact us

If you have any questions, contact our customer support team.

Bhai Bhai Garments
Email: help@bhaibhaigarments.com
Phone and WhatsApp: +92 300 1234567
Hours: Monday to Saturday 10:00 to 21:00, Sunday 14:00 to 21:00

Something here not clear?

Ask us before you order rather than after. We answer WhatsApp from 10 am to 9 pm, seven days a week.

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