Questions, answered
Delivery, payment and returns: the fifteen things customers ask us most. If yours is not here, message us on WhatsApp.
Shipping and delivery
Everything about getting the parcel to your door.
Orders are typically delivered within 3 to 7 business days, depending on your location. Lahore, Karachi and Islamabad are usually at the shorter end; smaller towns take a day or two longer.
Yes. We ship to every city and town our courier partners reach, which is effectively all of Pakistan. If your area is remote we will tell you at checkout rather than after you have paid.
You get an SMS with a tracking number as soon as the parcel leaves us, and the same number appears under My account, Orders. If the number is not moving after 48 hours, message us and we will chase the courier.
Flat Rs 200 anywhere in Pakistan, and free on orders over Rs 5,000. Cash on delivery orders carry no extra charge.
Send your order number on WhatsApp. We will check the courier scan history and come back the same day with either a new delivery date or a refund. We do not make you wait out a lost parcel.
Payment
How to pay, and what happens if something fails.
Cash on delivery, bank transfer, JazzCash and Easypaisa. Card payment is coming later this year.
Yes, on every order across Pakistan, with no surcharge. You pay the rider when the parcel arrives. For orders over Rs 15,000 we ask for a small advance to cover the courier.
Payments run over an encrypted connection and we never see or store your bank credentials. We will also never phone you to ask for an OTP or a PIN. If someone does, it is not us.
Wallet and card payments confirm within minutes. Bank transfers confirm once the amount clears, usually the same working day. You get a confirmation SMS either way.
Failed transactions are reversed by your bank, normally within 3 to 5 working days. Send us the transaction ID and we will hold your items in the meantime so you do not lose the size.
Returns and refunds
What we take back, and how quickly.
You have 7 days from delivery to request an exchange or return. Items must be unworn and unwashed, with tags attached and in their original packing.
Sale and clearance pieces, altered or tailored items, innerwear, and anything that has been worn, washed or perfumed. Faulty goods are always covered, sale or not.
Message your order number and a photo of the item on WhatsApp, or use the return form under My account, Orders. We reply with a pickup slot or a drop off address the same day.
Once the item reaches us and passes inspection: exchanges ship within 2 working days, refunds land within 5 to 7 working days depending on your bank or wallet.
We do, when the item is faulty, damaged, or not what you ordered. For a change of mind or a size swap the return courier is on you, usually Rs 200 to Rs 300.
Still stuck?
We answer WhatsApp from 10 am to 9 pm, seven days a week.
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